These terms and conditions (“Agreement”) govern the use of the Insolvency Australia National Insolvency Helpline (“Helpline”) services provided by Insolvency Australia (“Service Provider”) and its panel members (“Panel”) to individuals and businesses (“Users”) seeking expert guidance on insolvency-related matters. By accessing and using the Helpline services, Users agree to be bound by these terms and conditions.
Terms & Conditions for Use of the Insolvency Australia National Insolvency Helpline
1. Helpline Services:
1.1
The Insolvency Australia Helpline provides Users with a platform to seek professional guidance from Registered Liquidators and Registered Bankruptcy Trustees regarding insolvency-related matters.
1.2
The guidance provided through the Helpline is solely for informational purposes and should not be considered as legal or financial advice.
1.3
The Service Provider will make reasonable efforts to connect Users with registered, qualified insolvency professionals. However, the Service Provider does not guarantee the availability, accuracy, or completeness of the guidance provided by the professionals.
1.4
The Helpline services may be subject to limitations, delays, or interruptions beyond the control of the Service Provider. The Service Provider will not be liable for any such issues.
2. User Obligations:
2.1
Users must provide accurate and complete information to the Panel when seeking guidance through the Helpline.
2.2
Users are responsible for any actions they take based on the guidance received through the Helpline. The Service Provider will not be liable for any consequences resulting from such actions.
2.3
Users must not use the Helpline services for any illegal, fraudulent, or unauthorised purposes.
3. Confidentiality:
3.1
The Service Provider acknowledges the confidential nature of the information shared by Users and will take reasonable measures to protect the privacy and confidentiality of such information.
3.2
Users understand and agree that the Service Provider may collect and use their personal information in accordance with applicable privacy laws and the Service Provider’s privacy policy.
3.3
The Service Provider and Panel agree to not disclose collected information to any third party without the User’s consent, except where required by law.
4. Limitation of Liability:
4.1
The Service Provider and Panel will not be liable for any damages, losses, or expenses incurred by Users arising from the use or inability to use the Helpline services.
4.2
The Service Provider and will not be responsible for any advice, guidance, actions, or omissions by the insolvency professionals contacted through the Helpline.
4.3
Users agree to indemnify and hold the Service Provider blameless from any claims, liabilities, or expenses arising from their use of the Helpline services.
4.4
Users understand and agree that the consultation with the Panel through the Helpline is non-binding. There is no obligation to either the User nor the Panel for further discussions or partnership after the consultation through the Helpline.
5. Intellectual Property:
5.1
All intellectual property rights in the Helpline services, including but not limited to trademarks, logos, and any content provided, belong to the Service Provider.
5.2
Users must not reproduce, modify, distribute, or create derivative works of any content accessed through the Insolvency Australia Helpline without prior written permission from the Service Provider.
6. Modifications and Termination:
6.1
The Service Provider reserves the right to modify or terminate the Helpline services, in whole or in part, at any time and without prior notice.
6.2
The Service Provider may terminate a User’s access to the Helpline services if they breach these terms and conditions.
7. Governing Law and Jurisdiction:
7.1
This Agreement shall be governed by and construed in accordance with the laws of New South Wales, Australia.
7.2
Any disputes arising out of or in connection with this Agreement shall be subject to the exclusive jurisdiction of the courts of New South Wales, Australia.
8. Entire Agreement:
8.1
The Service Provider reserves the right to modify or terminate the Helpline services, in whole or in part, at any time and without prior notice.
By using the Insolvency Australia National Insolvency Helpline services, Users acknowledge that they have read, understood, and agree abide by the terms outlined in the Agreement. If Users do not agree with any provision of this Agreement, they should refrain from using the Helpline services. The Agreement governs the relationship between the Service Provider, the Panel, and the Users and constitutes the entire understanding between all parties.